FAQs

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    We get it. Traveling abroad can be a big step. But don't worry, we're here to guide you every step of the way.

    Browse through the list for answers to our most Frequently Asked Questions. Can’t find what you’re looking for? Why don’t you download the brochure or live chat with one of our team members?

  • General
    Why volunteer abroad?

    People choose to volunteer for a variety of reasons. For some it offers the chance to give something back to the community or make a difference to the people around them. For others it provides an opportunity to develop new skills or build on existing experience and knowledge. Regardless of the motivation, what unites them all is that they find it both challenging and rewarding.

    By making the choice to volunteer, you unlock a whole dimension to yourself that could just lie dormant and untested your entire life. You get to experience life in another country. There are gains that will vary from individual to individual in terms of discovering depths of respect, understanding, compassion, maturity; inevitably, it leads to a re-appraisal of oneself and what is truly important.
    In our opinion (and those of most of our volunteers), to get involved at a grassroots level is infinitely more helpful and far more rewarding than a simple donation.

    Why volunteer with Day One?

    Day One is not just about volunteering. In 10 weeks we will provide all the information needed to start your own social project or even your own social company, give you the chance to implement it in one of our partner projects and then take the project template home and implement it in your own country.

    We strongly believe that social entrepreneurship is the future, and we’re committed to share as much information and support as one is willing to take.

    Why should I pay to volunteer?

    Good question! A lot of people are surprised when they realize they have to pay to volunteer. However, the cost of volunteering includes accommodation, training costs, and in-country support staff. When you consider the costs you might incur at a hotel or eat at restaurants, the costs are minimal.

    Plus, as Day One offer non-profit program fees you know that every penny of your program fee is going to the local organisations and the people you have chosen to support. Our local partners are grassroot organizations who, in many cases, are solely funded by volunteer fees, and for the concept to work fees are essential. Ultimately, it is a decision of where your money goes… to a hotel, or to a local family. We know which one we’d choose.

    What skills or qualifications do I need?

    This is totally dependent on the program you choose, and specific requirements are detailed on each program description.
    Some specialized programs such Healthcare/Medical/Architecture/Media and others, require that you hold relevant qualifications and/or experience within that field. In these cases, you will need to provide a current CV/Resume and/or proof of qualifications. Other Healthcare programs will simply require you to be undertaking some form of study in the field. Please note, these programs tend to be more ‘observatory’ in nature, but the experience can be hugely beneficial to students.

    A decent grasp of English is generally required for all programs, and mandatory for all Teaching English programs. Whilst some programs specifically require you to have at least a conversation level understanding of the local language, we strongly recommend that you at very least learn the basics, so that your time volunteering is both productive, and enjoyable. On many programs we can arrange for you to join language classes in addition to your placement.

    Aside from specific requirements, all programs share a common prerequisite. That is above all else, volunteers are open-minded and have a true and honest desire to help, no matter the situation. Having the ability to adapt and use your initiative will be the single determining factor in the success of your volunteer placement.

    Can I come with a friend, or as a group?

    Yes, we welcome individuals, couples, families, small and large groups, students and professionals to join our programs, but the application process will be done individually.

    Can I see comments and feedback from previous volunteers?

    Absolutely! We love receiving feedback from volunteers, and we’re regularly sharing new testimonials and photos on our website. You can find a testimonials tab in the menu, or click here for the testimonials page .

    Will mobile phones work, and will there be a signal?

    Mobile phones are now widely used almost everywhere. Local mobile phones can be bought, or a SIM card purchased for use in an unlocked phone brought from home. Short term phone or data SIM cards are inexpensive and well worth getting, especially if you are volunteering for an extended time. You will receive a pre-paid SIM card on your arrival here.

    I'm under 18. Can I participate in the program?

    All our volunteers have to be over 18 years old. This program involves traveling by yourself around the country/ city for different NGO projects so being legally responsible for yourself is very important.

    If I have friends or family over to visit, can I get time off?

    We make every effort to be flexible, but please be mindful that you are making a commitment to volunteer and the local people have made arrangements accordingly. Most of our partner organizations have their own guidelines for extra time off, but making the request with plenty of advance notice helps a lot.

  • About Day One
    What is Impact Entrepreneurship?

    We believe that entrepreneurs have a responsibility. And that is to positively impact society while doing business. We prefer to not use the term social entrepreneur (although it is inevitable sometimes) because it carries a confusing stigma in the entrepreneurship scene. Investors won’t take you seriously, other entrepreneurs will think you’re Mother Teresa and don’t understand business itself, and overall business just becomes more difficult with that label. Being an Impact Entrepreneur has a different ring to it. Whereas a social entrepreneur is expected to do business to do good, an Impact Entrepreneur simply creates impact through entrepreneurship – for its beneficiaries, its stakeholder, and wallet.

    What will I learn at Day One?

    Day One is an excellent opportunity to combine adventurous foreign travel with a worthwhile job. You’ll gain experience that looks vivacious on your resume, you will improve your transferable skills such as team-working, presentation and communication. Above all, this is an unrivalled opportunity to gain an insight into a completely different culture and way of life, which is becoming necessary in our rapidly globalized world.

    You’ll learn:

    – To start your own social project from scratch
    – To launch your social project as a business
    – To run a team of volunteers
    – To innovate upon existing social projects
    – To understand and map beneficiary and stakeholder need and translate them into innovative idea
    – Much, MUCH more.

    Day One is a one-of-its-kind program. You won’t find any other program out there. Read more about the Day One program here.

    How do I volunteer with Day One?

    How do I know that Day One is nice and safe?

    Day One by Incitement has solid relationships with various NGOs around the world. We are recognised by various volunteer associations and are a registered organisation in Malaysia.

    If you would like to hear other opinions you can always get in touch with one of our Incitement Chapters around the world.

    You will also find more information about Incitement through other volunteer resources and we’re sure you’ll hear good things. Of course, we’re always happy to hear from prospective volunteers so drop us an email or phone call.

    Why should I choose Day One over other programs?

    Day One stands out because it’s not just a volunteering program. Our mission is to instil a sense of social responsibility in entrepreneurs. During Day One you will learn all the necessary skills to start your own, profitable social business. It is a program t he perfectly combines both practical and theoretical knowledge on entrepreneurship with volunteering and social impact creation. We call this Impact Entrepreneurship.

    How long has Day One been around?

    Day One started off as a program called The Incitepreneurship Program in 2012. It was a purely social business training. It then evolved into a social business workshop for several days, and we’re are now relaunching it as a training program abroad in its current shape. Day One has a large amount of success stories. Several participants went off to sell their projects, raise investment, or received wide media exposure. Day One is proven to help you become a successful Impact Entrepreneur.

  • Life in Malaysia
    How much spending money will I need?

    The budget we would suggest for 3 meals per day and evening social activities would be around $15/ day. But that depends on the person.

    Do I need to carry cash with me? How much?

    A great question, and one that can trip up any traveler! The answer: Yes. We definitely suggest you carry some cash with you at all times, either in local currency or at very least in US$. When traveling in developing countries you may find ATMs are unavailable or temporarily out-of-service, and many places including taxi’s will not accept credit cards. You may even need to purchase your entry visa/permit immediately upon arrival into the country, and without cash on hand, you could find yourself in an uncomfortable situation, so please plan ahead for this. The quantity of cash you need to carry will vary, depending on your destination, the services/items you need to pay for, and your proximity to reliable sources of money (ATMs, Banks).

    Will obtaining cash from an ATM in Malaysia be difficult?

    Not at all, you can find ATMs all around Kuala Lumpur. Should we do a trip or excursion to a location that does not have an ATM we will let you know a day in advance so that you can withdraw cash before we leave.

    What can I during off-hours from the program?

    There will be plenty of time to relax in the evenings and weekends. We find that volunteers often spend their free time together, and tend to visit local attractions, plan excursions or weekend trips to nearby areas, or simply relax at home after a busy week of volunteering. You can also check the schedule here to see what type of social activities we have planned for you in the brochure.

  • Program, modules, schedule
    Can I add-on Module B should I change my mind?

    It depends on availability. To maintain a high quality program we only take in a fixed amount of participants. Should there be empty seats then, yes, it is possible to add on Module B. To secure placement we advise to purchase both modules at once. Plus, should you add on Module B later you will not receive the discounted price.

    Can I download the full schedule?

    Yes. You can find the full schedule in the brochure. Remember: the schedule is tentative, changes might happen. If you have any questions about the schedule, feel free to ask us!

    Do I have to attend both modules?

    No, but it is recommended to attend both. You can attend only Module A, or you can attend only Module B. But you and the people you’ll be working with will certainly reap the best results when you attend the High Impact Program. Plus, if you do, there’s a sweet discount.

  • Trainings & trainers
    Will I receive one-on-one mentorship?

    Yes, you will have plenty of time to spend with the trainers one on one.

    Are all courses in classroom setting?

    Trainings will be conducted in class room setting, group setting, individual setting, and there will be hands-on workshops.

    What if I choose not to join a training?

    If the training is with your team you should always make an effort to attend, even in a case where you are already familiar with the material. Should the training be conducted in classroom setting, or should a trainer come to the villa specifically for one-on-one training with you, then we ask of you to make sure you attend and are in time as it is the respectful thing to do.

    Will there be an exam?

    There will not be any exams. All knowledge gained during the trainings will be brought into practice as the program progresses. Experience is the best teacher. You’re gonna get a lot of that!

    Who are the trainers?

    Malaysia’s finest. Incitement has a vast network and ability to attract the greatest minds in the industry. Because all programs will consists of different social projects, some of the trainers will only be announced once you arrive here in Malaysia, and once you have determined what type of project you’ll be working on. From there we will reach out to our database of certified trainers.

  • Impact areas, social projects, volunteering
    Are your projects aligned with the United Nations SDGs?

    Yes. All of them are. In fact, one of our projects was the official global partner for goal #7; ensuring access to reliable, sustainable energy. Find out more about the impact areas here.

    How do I volunteer with Day One?

    How do I know that Day One is nice and safe?

    Day One by Incitement has solid relationships with various NGOs around the world. We are recognised by various volunteer associations and are a registered organisation in Malaysia.

    If you would like to hear other opinions you can always get in touch with one of our Incitement Chapters around the world.

    You will also find more information about Incitement through other volunteer resources and we’re sure you’ll hear good things. Of course, we’re always happy to hear from prospective volunteers so drop us an email or phone call.

    Will I be working with other volunteers?

    Generally, yes, but this depends on the location and time of year. Some of our programs are busier than others so please let us know your preference and we will make some suggestions. We have found that some people prefer to be around fewer volunteers, as this is a great way to become part of the community and to be fully immersed in the local culture. Other volunteers prefer to be around more international volunteers, which is a great way to make new friends and means you will have likeminded people to plan weekend activities with.

    What kind of NGOs will I be working with?

    Some of the best in Malaysia and South East Asia. Incitement has a wide network of NGO partners, some of which you’ll be working with directly. The impact areas we generally work on are poverty, education, climate change, energy poverty, homeless, youth, health, community development, and refugee issues. All our projects are aligned with the United Nation’s Sustainable Development Goals.

  • Accommodation
    What is the accommodation like?

    All volunteers are hosted in villas located in and around Kuala Lumpur, so you’ll have easy access to the city centre, and popular neighborhoods such as Bangsar, Month Kiara, KLCC, and Damansara. Although we work with different property agents, and the exact type of villa depends on availability and occupancy, most of the villas have a private swimming pool, garden, BBQ area, parking bays, wireless internet, laundry facilities, etc. No worries, you’ll love it here! Here you can find some photos of some of the places you’ll get to stay.

    Is there access to Internet available in the accommodation?

    Yes, all villas have stable access to internet.

    Can I get my own room or do I need to share?

    It depends on the program, time of the year you decide to join, and occupancy, but normally you would have to share your room with another volunteer.

  • Payments & pricing
    What's included in the pricing?
    • Pre departure support over email & phone
    • Visa support
    • Airport pickup & drop off
    • Accommodation in villa in KL
    • 24h emergency support
    • Local SIM card
    • Medical kit
    • Meal vouchers
    • Social activities (pool parties, bbq, etc)
    • One (1) week trip to NGO in South East Asia (only with High Impact Program)
    • One (1) weekend trip to Malaysian islands
    • Social entrepreneurship trainings
    • Work materials
    • Project templates
    • An awesome experience you’ll never forget!
    What is NOT included in the pricing?
    • Flights
    • Visas
    • Travel insurance
    • Medical insurance
    • Meals
    • All other expenses that are not listed in the ‘What’s included section’
    Are meals included in the pricing?

    Meals are not included in the program price. You need to bring sufficient cash to provide for you own meals. There will be occasional dinners and parties for which meals are provided for you, but on a daily basis you need to buy your own meals. A meal in Malaysia typically costs between 2-3 USD for breakfast, lunch, and dinner – yeap, it’s cheap (and good!).

    Is my flight included in the pricing?

    No. Your flight is not included in the pricing. Although we are happy to help you find the best flight, connection, and price.

    Are my visa costs included in the pricing?

    No. Your visa arrangements and related costs are at your own expense.

    Why do I have to pay an application fee?

    Day One is not your regular volunteering program – not anyone can join. Applicants are screened and selected based on their experience, skills, and competencies. This way we can ensure a high quality program every time. After you send your application you will need to pay an application fee. This application fee is for the time we spend on reviewing your application and interviewing you, and to make sure that you send in a resume that is worth your money. The application fee is non-refundable.

    Why do I have to pay a deposit?

    Simple. We need to make sure you are committed to this before we start making all the necessary arrangements for your arrival. We need to book the villas, hire trainers, find NGOs and host organization to work with, book the excursions and trips, and so on. Your deposit covers some of these initial costs. Your deposit is non-refundable.

    Can I pay in instalments?

    Yes. You can pay in 2 instalments, but only for the High Impact Program (Module A+B). Should you purchase either Module A or Module B separately then you cannot pay in instalments.

    When do I have to pay?

    Your complete payment should be in at least 1 month before the starting date of your program. For example: if your program starts on 1st June, then your full payment should be completed latest by 1st May, and so on. Should your payment be delayed, Day One and Incitement hold the right to reject your application to Day One.

    How can I pay? What payment methods are available?

    You can pay online on our secured website. We use trusted payments methods such as PayPal, Braintree, and, as with every safe checkout, we have no access to payment details. You can pay with your credit card or PayPal.

  • Application process
    How do I apply?

    You can find all instructions on how to apply on the How To Apply page.

    How long does it take before my application is processed?

    Once you have submitted your application form AND you have paid the application fee, we will take 24 hours (working days only) to review your application.

    When can I start? When should I apply?

    There are no definitive deadlines for applications. But typically we recommend to send in your application at least 2 months before starting the program. If you decide last minute, let us know in the Live Chat & we can see whether we can quickly arrange it for you – we sometimes only need a few weeks notice depending on the occupancy.

    How does the selection process work?

    When you apply we ask you for the name and address of a reference. This will be someone who knows you well – such as a teacher or an employer. We then get in touch with them and ask for a reference. This is usually enough to assure us that you are suitable for a placement. We occasionally invite prospective volunteers for an informal interview to iron out any concerns.

  • Certification
    Will I receive a certificate?

    You most certainly will.

    If you complete Module A you will receive a Social Innovation certificate (physical and digital).
    If you complete Module B you will receive an official UNESCO certificate (physical and digital).
    If you complete High Impact Program you will receive both of the above.

  • Visas, insurance, emergencies
    Do I need insurance?

    Yes. You most certainly need travel insurance. In fact, it is mandatory for signing up in this program. We will ask you to send us your travel insurance purchase confirmation, should you not have a valid travel insurance you will not be allowed into Day One.

    What if I need to go to visit a clinic, doctor, or hospital?

    Should you face a situation where you need to get medical assistance, then you should let us know immediately on our 24/7 support phone number. We will come pick you up and bring you to the hospital. The hospital we make use of in case of emergency is Prince Court Hospital, which is a private hospital. You can find an overview of clinics in Kuala Lumpur here.

    What is my visa gets rejected?

    If your visa is rejected, then you will not be able to participate in the Day One program in Malaysia. Send us the rejection letter from the embassy and we’ll provide you with a refund. The application fee and deposit are non-refundable, so make sure you do your research on the visa process before hand.

    What about Malaria?

    For travel to Asia make sure your doctor knows exactly where you are traveling so they can prescribe the right anti-malarial medication. Malaria prevention medication should be taken according to your doctor’s instructions before, during and after a visit to affected areas. Malaria is a serious tropical disease, which is spread by night-biting mosquitoes which transmit a parasite. Avoiding getting bitten is important and usually the most effective means to prevent the disease.

    Long sleeved shirts and trousers should be worn in the evenings and insect repellent can be used in areas with mosquitoes. If the area where you are volunteering has mosquitoes, use a mosquito net at night. The most effective nets are those infused with an insect repellent like Permethrin.

    With a little common sense and some precautions the chance of getting Malaria is very small. If you suspect you have malaria, see a doctor as soon as possible. Symptoms include chills, fevers, headache, nausea and vomiting.

    Should I get any vaccinations?

    It is up to your own discretion. However, we recommend you get the following shots: MMR, DTaP, Typhoid, Hepatitis B. You can find more information about vaccinations for Malaysia here.

    Do I need a visa?

    While Day One’ pre-departure packages include information on visa requirements each traveler is responsible for checking and confirming the visa requirements for their specific type of travel. As well as the most recent information on visas, passport requirements and work permits (if required), there is a lot of information available on these sites including addresses for embassies and consulates, health and vaccinations, drivers licenses, laws and Smart Traveller enrolment programs. You can find an overview of Malaysia’s visa policy here.

    There are some basic general principles:


    You will need a current passport and it is recommended that you travel with a passport that has at least 6 months validity. You should make sure you have at least 2 free pages for visas.
 Always check that for any country that you are making connecting flights through to see if you need a transit visa. 
Always travel with your passport and documentation available to you, plus have a copy in your bags and available to you through your email account. It is the responsibility of the traveler, not Day One, to make sure that the relevant visas and/or permits are in place. However, we will have a local support team available to assist you with any questions you might have.

  • Community & support
    What if I have more questions?

    Let us know. Go here to visit our support page and ask away. You can live chat with us and email us. Whatever your question may be, we’re happy to help.

    Can I talk to people who have gone through Day One?

    You can see all Day One success stories on the Volunteer Stories page. Alternatively, to talk to a real person, use the live chat and let us know that you’d like to speak with a volunteer one on one and we’ll make it happen!

  • Didn't find an answer to your question? Sorry for that! Start the Live Chat and let us know, or drop us an email and we'll get back to you with the answer.
About Incitement
  • Founded 11-11-2011
  • Chapters in 43+ countries
  • HQ in Kuala Lumpur, Malaysia
  • Recipient of Social Progress Award Malaysia
  • On Forbes 30 Under 30 Asia 2016
  • Listed on Real Leader Top 100
  • 72,239 volunteers worldwide